User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Searching for recordings A-2
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
To run the Archived Recording Browser:
1. Choose Start > Programs > Vertical Wave > Wave Archived Recording Browser. The
Wave Archived Recording Browser dialog opens:
2. Enter your archive user
User Name and Password. These can be different than your Wave
user name and password—ask your Wave system administrator for the user name and
password to use.
Click
OK.
3. If you are prompted to do so, navigate to the network location of the recording archive.
4. To log on as another archive user (for example, as a user with different access privileges),
click
File > Log On as a Different User, and then enter that archive user’s User Name and
Password.
Searching for recordings
The Archived Recording Browser does not display any entries when you run it. To view
recordings in the Browser window, you must first search for recordings that match criteria that
you set.
To search for recordings, use either of the following methods:
• Start a new search. See page A-3.
• Load a saved search. See page A-9.