User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Wave ViewPoint User Guide
Appendix A
Using the Wave Archived Recording Browser
APPENDIX CONTENTS
About the Wave Archived Recording Browser
The Wave Archived Recording Browser is a tool for listening to and managing thousands of
mailbox recordings (voice messages or call recordings) that have been archived by Wave. You
can search for recordings using a variety of criteria, edit or delete recordings, flag recordings for
follow up, or restore them to the appropriate Inbox or other folder from which they were
archived.
Running the Archived Recording Browser
In order to use the Archive Recording Browser, you must know the network location of the
archive and have network access to that location. See your Wave system administrator for
details.
About the Wave Archived Recording Browser. . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Running the Archived Recording Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Searching for recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Managing individual recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Acting on archived call recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Checking the archive for missing audio files . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Purging archived recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13