User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Using workgroups 9-17
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Having a workgroup appear as an Extensions tab
You can specify whether or not a particular workgroup appears as a tab in your Extensions list.
If you create a tab for the workgroup, it lists all extensions within the workgroup, and you can
see the current status of those extensions at a glance (contacts in the workgroup do not appear).
The tab also appears in the Extensions section of the Place Call To and Transfer Call To dialogs.
You can also choose to show a tab for any other personal workgroups or any other public
workgroup.
To specify whether a workgroup has a tab in the Extensions list:
1. Go to the Extensions view.
2. Right-click the column header and choose
Show Tabs.
3. In the Show Tabs dialog, choose the tabs you want to display and their order.
4. Click
OK.
For more about the Extensions list, see Chapter 3.