User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Using workgroups 9-16
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Creating a workgroup
1. Do one of the following:
• To create a personal workgroup, open the Workgroups folder.
• If you have the permission to create a public workgroup, open
Public Folders in the
Folder List and click
Workgroups. You can only create a public workgroup if your
Wave system administrator has given you permission to do so.
2. Choose
File > New > Workgroup. The Workgroup dialog opens.
3. Enter a
Name for the workgroup and any Notes to describe the workgroup.
4. Add one or more members to the workgroup by selecting names on the list of
Available
Extensions
and then clicking Add. Press Ctrl to select multiple names on the list. The
members you selected appear in the
Members list. Use the arrows next to the list to
arrange the order of the members. Click
Remove to delete members from the list.
5. Click
OK.
Personal workgroups can appear as a tab in your Extensions list. See the next section.