User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Using workgroups 9-15
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
You can also view and select public workgroups when you place a call using the Place Call To
dialog. See “Using the Place Call To dialog” on page 5-3.
Note: You can create or edit public workgroups only if your Wave system administrator has
given you permission to do so.
The Workgroups folder
The Workgroups folder lets you view and manage your workgroups.
To open the Workgroups folder, click the Configuration icon in the navigation bar. The Favorite
Folders list offers access to your office’s Public Workgroups folder.