User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index
Contents TOC-7
Wave ViewPoint User Guide
Associating a call or Caller ID number with a contact - - - - - - - - - - - - - - 9-9
Understanding name and number on Caller ID - - - - - - - - - - - - - - - - - - 9-11
Using contact PINs for guaranteed recognition - - - - - - - - - - - - - - - - - - 9-12
Opening contacts from within other folders - - - - - - - - - - - - - 9-12
Using contacts in another contact manager - - - - - - - - - - - - - 9-13
Using the Wave Contact Manager Assistant - - - - - - - - - - - - - - - - - - - - 9-13
Importing contacts from other contact managers into Wave - - - - - - - - - 9-13
Using workgroups - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-14
Personal and public workgroups - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-14
The Workgroups folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-15
Creating a workgroup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-16
Having a workgroup appear as an Extensions tab - - - - - - - - - - - - - - - - 9-17
Appendix A Using the Wave Archived Recording Browser
About the Wave Archived Recording Browser - - - - - - - - - - - - A-1
Running the Archived Recording Browser - - - - - - - - - - - - - - - A-1
Searching for recordings - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
Starting a new search - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-3
Saving your current search - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9
Loading a saved search - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9
Managing individual recordings - - - - - - - - - - - - - - - - - - - - - - A-9
Acting on archived call recordings - - - - - - - - - - - - - - - - - - - A-11
Checking the archive for missing audio files - - - - - - - - - - - - A-12
Purging archived recordings - - - - - - - - - - - - - - - - - - - - - - - A-13