User guide

Opening contacts from within other folders 9-12
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Using contact PINs for guaranteed recognition
Contact PINs provide a guaranteed way for callers to be recognized by Wave whenever they
call. A contact with a PIN can call from any phone number and be identified by Wave.
Contact PINs are unique numbers that you give out to contacts. Contacts add their PINs to your
extension when they call you.
Note: You cannot enter a contact PIN for a public contact.
Examples:
• Your extension is 177, and you give Mr. Jones a contact PIN of 55. Mr. Jones calls your
office, and when prompted to enter your extension, he types in 17755. Wave is thus
assured of identifying this call as coming from Mr. Jones.
• If you have a car for sale, you could advertise it in the paper with your extension plus a
contact PIN (for example, “Call me at ext. 17756”). Set up the contact as “Car buyer”
with a PIN of 56. Now when anyone calls about the ad, it appears as from “Car buyer” in
your Call Monitor.
To enter a contact PIN:
1. In the Contacts folder, double-click the contact for whom you want to create a contact
PIN. The Contact dialog opens.
2. Click the Caller Identification tab.
3. Under
Contact PIN, enter the number that you intend to give to this contact. If the contact
PIN you entered conflicts with one already created, Wave prompts you to enter a different
number.
4. Click
OK.
Opening contacts from within other folders
After an incoming call has been identified as coming from a contact, you can easily open the
contact record from a Messages folder (if the contact left a voice message) or the Call Log
folder. Select the call or voice message, and then choose
Actions > Open Contact.