User guide

Teaching Wave to recognize your contacts 9-11
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
5. If the call came from a phone number that is new for this contact, you can add the new
number to the contact’s phone number list now. To do so, check
Save the following
number in this contact
, and then select the phone number category to save it as via the
Save As drop-down list.
6. If you want only to label the individual call or voice message with the contact’s name,
deselect the
Use caller identification for this contact checkbox.
If you want Wave to associate all subsequent calls from that phone with the contact,
check
Use caller identification for this contact and select one of the following:
•
Number: Wave uses the phone number to recognize subsequent calls.
•
Name: Wave uses the Caller ID text to recognize subsequent calls.
•
Callback: Wave uses the callback number entered by the caller. (This option is only
available if the caller entered a callback number.)
See the next section for more information.
7. Click
OK.
Understanding name and number on Caller ID
When you receive a call, Wave receives two pieces of information about where the call
originated: the phone number and the Caller ID name. You can associate either of these items
with a contact.
Depending on where the call originated, one item may work better than the other, as the
following examples illustrate:
• If the call is from a home phone (for example,
ANTANDER,LOU - 6178380405 ). In this
case, where both the number and name are unique, either could be used for association.
• If the call is from a company with many phone lines (for example,
Vertical Comm -
6175641121
). In this case the phone number may change with every call, because the
office’s PBX system uses a random trunk for all outgoing calls. The Caller ID name,
however, remains constant, so you should use that for association.
• If the call is from a standardized Caller ID name (for example,
california -
7605550807
). In cases where the Caller ID name is standardized for many different
phones, you should use the phone number for association.