User guide

Teaching Wave to recognize your contacts 9-9
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Deleting a number from the Incoming Caller ID list
If Wave wrongly identifies a contact as the caller, it is likely that the Incoming Caller ID list for
that contact includes an incorrect phone number. You can prevent further misidentification by
deleting the phone number from the list.
1. Double-click the contact from whom you want to delete a phone number. The Contact
dialog opens.
2. Click the Caller Identification tab.
3. In the
Incoming Caller ID list, select the incorrect phone number.
4. Click
Delete and then click OK.
Associating a call or Caller ID number with a contact
If Wave shows a caller’s name as “Unknown,” but you know who the caller is, you can associate
the call with one of your contacts. Doing this replaces “Unknown” with the contact’s name.
You can also associate the Caller ID number or the name from the call with a contact. Doing this
adds the number to the contact’s Incoming Caller ID list. Future calls from that phone show that
contact as the caller. In this way you can “teach” Wave to recognize the people who call you.
For example, the following illustration shows a voice message before association, showing
“Unknown” as the caller.
The next illustration shows the same message after you associate it with your contact Nathaniel
Chestnut.
You can teach Wave to recognize a caller by Caller ID name instead of the phone number. This
can be useful, for example, if the contact calls from a company with a PBX that randomly
assigns phone numbers to trunks but uses a Caller ID name that remains the same.
Note: You cannot associate a phone number or Caller ID text with a public contact unless you
have permissions to edit public contacts. You can, however, label an individual call as being
from a public contact.