User guide

Teaching Wave to recognize your contacts 9-8
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Identifying contacts by name
Each contact has a list of associated phone numbers called the Incoming Caller ID list. When a
call arrives from one of those phone numbers, Wave identifies that contact.
The Incoming Caller ID list can include Caller ID names as well as phone numbers. See
“Understanding name and number on Caller ID” on page 9-11 for pointers on which item is
more useful for identifying a given contact.
To view a contact's Incoming Caller ID list, select the contact in the Contact’s folder, choose
File > Open, and then click the Caller Identification tab.
To guarantee that Wave recognizes contacts, regardless of the phone number from which they
are calling, use a contact PIN. See “Using contact PINs for guaranteed recognition” on
page 9-12 for more information.
Adding phone numbers for contact recognition
You can add a phone number to a contact’s Incoming Caller ID list by doing one of the
following:
• Add a new phone number for the contact in the General tab and check
Use phone number
as caller identification for this contact
. See “Entering a new contact” on page 9-3 for
more information.
• Associate the phone number from a call or voice message with the contact. See
“Associating a call or Caller ID number with a contact” on page 9-9 for more
information.