User guide

Teaching Wave to recognize your contacts 9-7
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
Placing calls to your contacts
You can place a call to a contact with a phone number using ViewPoint. See “Placing a call” on
page 5-1 for instructions.
Teaching Wave to recognize your contacts
Wave’s more advanced features depend on Wave recognizing your contacts. You can teach
Wave to recognize your contacts in the following ways:
• By recognizing the Caller ID number or name of the contact’s phone.
• By recognizing a special number you give to the contact to dial after your extension,
called a Contact PIN. By using Contact PINs, Wave can recognize contacts regardless of
the phone they use to call.
Note: Wave automatically identifies other Wave users when they call from their stations or
their public numbers.
The benefits of having Wave recognize contacts include:
• Their names appear in the Call Monitor while the phone is ringing to let you know who is
calling.
• Their names are displayed on your Caller ID phone, if you have one.
• Their names appear in the Call Log and Messages folders, so that you can easily see
contacts in your phone record and quickly call them back.
• You can hear your contact's name announced over your phone or PC speakers—without
forcing your callers to say their name every time they call—by saving a recorded voice
title with the contact.
One form of identification, Caller ID from the phone company, is available automatically for
every call. The phone number and Caller ID name of the caller appear in the Number column
of the Call Monitor, the Call Log, and the Messages folders.