User guide
Table Of Contents
- Wave ViewPoint User Guide
- 1 - Introducing Vertical Wave
- 2 - Using ViewPoint
- 3 - Using the Extensions List
- 4 - Receiving and Handling Calls in ViewPoint
- 5 - Placing Calls in ViewPoint
- 6 - Managing Voice Messages in ViewPoint
- About managing voice messages in ViewPoint
- Listening to your voice messages and call recordings
- Handling your voice messages
- Forwarding a voice message
- Replying to a voice message
- Calling back the person who left a voice message
- E-mailing a voice message
- Opening the contact record from a voice message
- Deleting voice messages
- Associating a voice message from “Unknown” with a contact
- Marking a voice message Unheard
- Marking a voice message Urgent or Private
- Adding notes to a voice message
- Managing call recordings
- Managing your voicemail maximums
- Sending a message directly to a user’s voicemail
- Knowing when you have new messages
- Managing greetings
- 7 - Using the Call Log Folder
- 8 - Call Forwarding
- 9 - Managing Contacts and Workgroups
- A - Using the Wave Archived Recording Browser
- B - Logging On with Command-Line Switches
- C - Reporting Problems
- D - Software License Agreement
- Index

Managing contacts 9-4
Chapter 9: Managing Contacts and Workgroups
Wave ViewPoint User Guide
• Recording a voice title for a contact. Like your own voice title, a contact’s voice title is
a short recording that you create of the contact's name. If you are using call announcing,
Wave announces calls from the contact by saying “Call from,” followed by the contact’s
voice title. Contacts who do not have voice titles recorded are prompted to say their
names each time they call you, unless you have turned off that prompt.
.
Note: You have a limited amount of space for all voice files, including voice titles. Therefore,
if you have many contacts, you can save space by recording voice titles for the most important
ones only. Ask your Wave system administrator how much space you have been allocated and
how much you have used.
Entering a contact's name and basic information
1. Choose
File > New > Contact. The Contact dialog opens to the General tab.
2. Select which folder to create the contact in, using the
Create new contact in folder
drop-down list.
If you have permission to create public contacts, you can make this contact a public
contact by choosing
Contacts (Public). Public contacts can be seen and used by all Wave
users. All other selections create a private contact, which only you can see and use.