User guide

Table Of Contents
Contents TOC-6
Wave ViewPoint User Guide
Viewing call details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
Taking notes on a Call Log entry - - - - - - - - - - - - - - - - - - - - - - 7-7
Associating a call from “Unknown” with a contact - - - - - - - - - 7-8
Returning a call in the Call Log folder - - - - - - - - - - - - - - - - - - 7-8
Entering an account code for a Call Log entry - - - - - - - - - - - - - 7-8
Opening the contact record from a contact’s call - - - - - - - - - - - 7-9
Chapter 8 Call Forwarding
About call forwarding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-1
Forwarding calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-1
Placing calls at another user’s extension - - - - - - - - - - - - - - - - - - - - - - - 8-4
Call forwarding and voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Chapter 9 Managing Contacts and Workgroups
About contact management and Wave - - - - - - - - - - - - - - - - - - 9-1
The Contacts folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Using contacts folders - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Private and public contacts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Changing double-click behavior - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Searching for contacts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Managing contacts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Entering a new contact - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Placing calls to your contacts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-7
Teaching Wave to recognize your contacts - - - - - - - - - - - - - - - 9-7
Identifying contacts by name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-8