Operation Manual

Viewpoint Handleiding TeleVantage 8.0
Versie 1.1 Pagina 2 van 29
Inhoudsopgave
1 BEGINNEN MET HELLO! TELEVANTAGE VIEWPOINT ................................... 3
1.1 Viewpoint opstarten ..................................................................................................... 3
1.2 Viewpoint indeling ........................................................................................................ 4
1.2.1 Call Monitor ........................................................................................................... 5
1.2.2 VoiceMail ............................................................................................................... 6
1.2.3 Contacts .................................................................................................................. 7
1.2.4 Call Log .................................................................................................................. 8
1.2.5 Configuration .......................................................................................................... 9
2 HELLO! TELEVANTAGE VIEWPOINT GEBRUIKEN ....................................... 10
2.1 Algemeen ..................................................................................................................... 10
2.1.1 Wijzigen van persoonlijke status .......................................................................... 10
2.1.2 Doorschakelen van uw toestel .............................................................................. 11
2.2 Call Monitor ................................................................................................................ 12
2.2.1 Een oproep in de wacht plaatsen .......................................................................... 13
2.2.2 Doorverbinden ...................................................................................................... 13
2.2.3 Uitgaand bellen ..................................................................................................... 15
2.3 Voicemail ..................................................................................................................... 16
2.3.1 Berichten luisteren ................................................................................................ 16
2.3.2 Berichten doorsturen ............................................................................................ 18
2.4 Contactpersonen ......................................................................................................... 19
3 HELLO! TELEVANTAGE VIEWPOINT VOOR DE ERVAREN GEBRUIKER ... 21
3.1 Persoonlijke status van een andere gebruiker wijzigen .......................................... 21
3.2 Persoonlijke Configuratie aanpassen ....................................................................... 21
3.2.1 Begroetingen ........................................................................................................ 21
3.2.2 Routeringen .......................................................................................................... 23
3.2.3 Persoonlijke statussen ........................................................................................... 24
3.2.4 Call Rules ............................................................................................................. 24
3.2.5 Workgroups .......................................................................................................... 26
3.3 Queue monitor ............................................................................................................ 27
4 HELP FUNCTIE ................................................................................................. 28