System information

7-8 INSTALLING TELEVANTAGE
Upgrading from TeleVantage 3.5 or earlier
If you are upgrading from TeleVantage 3.5 or earlier, you must first upgrade your system to
TeleVantage 6.1 or higher, and then upgrade again to TeleVantage 8. See Installing TeleVantage
(for the intermediate version that you choose to install) for details. Be sure to review “Notes for
specific upgrade paths” in Chapter 6 in those manuals (in TeleVantage 6, this information was
moved to Appendix F.)
Installing a TeleVantage system for the first time _______________
If you are installing TeleVantage for the first time, you must perform the tasks listed in the
following table in the order specified. This list is only an overview of the tasks you must
perform. Unless otherwise noted, detailed instructions for each task are presented in later
chapters in this manual.
Step Description
1 Verify that the PCs you plan to use for the TeleVantage Server, the TeleVantage
workstation applications, and TeleVantage Web Services meet the requirements
described in Chapter 3.
2 Verify your Microsoft network type and the IP address of the TeleVantage Server PC,
as detailed in “What you must know before installing” on page 7-9. You will need this
information during the installation.
3 Install and configure Windows on the TeleVantage Server PC.
4 Do one of the following:
If you will be using Dialogic HMP software to supply telephony resources for
TeleVantage:
Q Install Dialogic HMP according to the instructions in Chapter 5 in Installing Dialogic
Telephony Components.
If you will be using Dialogic boards to supply telephony resources for
TeleVantage:
Q Install the boards as required. For instructions, see Chapter 6 in Installing Dialogic
Telephony Components.
Q Install the Dialogic Drivers. For instructions, see Chapter 7 in Installing Dialogic
Telephony Components.
5 Install and configure the database server.
6 Install the TeleVantage Server and TeleVantage Administrator on the TeleVantage
Server.
7 Add and activate your TeleVantage 8 licenses.
8 Install the TeleVantage workstation applications.
9 Install TeleVantage Web Services.
10 Install TeleVantage ViewPoint Web Access, TeleVantage Multi-line TAPI Service
Provider, TeleVantage Recording Archive Service, or TeleVantage SMDR Service.