System information

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-7
Upgrading from TeleVantage 4, 5, 6, or 7
Upgrade tasks
During an upgrade, you must perform the tasks listed in the following table in the order
specified. This list is only an overview of the tasks you must perform. Detailed instructions for
each task are presented in Installing Dialogic Telephony Components and later chapters in this
manual.
Go to the next section.
Starting the upgrade
Do one of the following:
Q If you are upgrading or installing new Dialogic boards on the TeleVantage Server, go to
Chapter 6 in Installing Dialogic Telephony Components.
Q If you are leaving your Dialogic boards intact, but are upgrading your Dialogic drivers,
go to Chapter 7 in Installing Dialogic Telephony Components.
Q If you are upgrading or installing Dialogic HMP, go to Chapter 5 in Installing Dialogic
Telephony Components.
Step Description
1 If you were previously using Dialogic drivers and Dialogic telephony boards:
Q If you are removing or replacing any EOL’d Dialogic telephony boards, you must
first remove these boards from the TeleVantage Server before installing the new
Dialogic SR 6.0 SU 142 drivers.
Q Install new boards as required.
Q Upgrade the Dialogic drivers.
If you were previously using or will be using Dialogic HMP (introduced in
TeleVantage 7) to supply telephony resources:
Q Upgrade or install Dialogic HMP.
2 Install and configure the database server.
3 Upgrade the TeleVantage Server and TeleVantage Administrator.
4 Add and activate your TeleVantage 8 licenses.
5 Upgrade the TeleVantage workstation applications.
6 Upgrade TeleVantage Web Services.
7 Upgrade or install TeleVantage ViewPoint Web Access, TeleVantage Multi-line TAPI
Service Provider, TeleVantage Recording Archive Service, or TeleVantage SMDR
Service.