System information

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-5
Important special upgrade scenarios
This section contains information about other tasks you may want to do at the same time that
you upgrade to TeleVantage 8:
Q Move the TeleVantage Server to a new PC. See page 7-5.
Q Change the domain of the TeleVantage Server. See page 7-5.
Q Move the TeleVantage voice files. See page 7-5.
If these scenarios do not apply to you, skip to “Upgrading from TeleVantage 7.5” on page 7-6.
Moving the TeleVantage Server to a new PC
Before you upgrade, you can move the TeleVantage Server to a new PC, for example if you have
outgrown the original PC you are using for your TeleVantage Server.
If you plan to do so, see “Moving the TeleVantage Server to another PC” on page D-11 for
information about license activation considerations.
To move the TeleVantage Server to a new PC
1. Make sure that the Windows user name you log in as to install TeleVantage on the new
PC is the same user name as on the original PC.
2. On the new PC, install the exact same version of TeleVantage that is installed on the
original PC (for example, version 5.00.1640), plus any TeleVantage service packs and
hot fixes that you have installed.
Note:
Be sure to install exactly the same TeleVantage system prompt languages on
the new TeleVantage Server PC as on the original PC. For example, if you installed
Spanish and English system prompts on the original PC, install those languages on the
new PC as well.
3. Backup the TeleVantage database and voice files on the original PC. Then, restore the
TeleVantage database and voice files to the new PC.
4. Make sure that the new Server is operating properly.
Changing the domain of the TeleVantage Server
See Appendix C, “Changing the Domain of the TeleVantage Server” if any of the following
conditions apply to your upgrade:
Q Your network configuration has changed, and you now have a domain that you want the
TeleVantage Server to be a part of.
Q You recently installed a Microsoft Exchange Server on your network, and you now want
to support e-mail notification in TeleVantage. To support this feature, the TeleVantage
Server must be on a domain.
Q You changed the name or password of the domain user.
Q You moved the TeleVantage Server to a different domain.