System information

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-3
The Master CD also contains the following:
Q TeleVantage Enterprise Manager. For installation instructions, see the TeleVantage
Enterprise Manager Installation and Administrator Guide.
Q TeleVantage SDK. For installation instructions, see Chapter 15 in Administering
TeleVantage .
The Dialogic HMP CD
Follow the instructions in Chapter 5 in Installing Dialogic Telephony Components to install
these components.
Q Dialogic HMP Software Release (SR) 3.0.
Q Dialogic HMP SR 3.0 Service Update (SU) 157.
The Dialogic Drivers CD
Follow the instructions in Chapter 7 in Installing Dialogic Telephony Components to install
these components.
Q Dialogic System Release (SR) 6.0.
Q Dialogic SR 6.0 Service Update (SU) 142.
Q TeleVantage SR 6.0 Driver Updates.
Starting the Setup programs
The Setup program starts automatically when you insert any CD into your CD-ROM drive. You
can also start the Setup program manually by running
autorun.exe from the root directory on
any CD. Once the Setup program starts, follow the on-screen instructions. This manual does not
describe all Setup screens in detail.
Note:
If the message “Corrupt installation detected” appears after you insert the CD or run
autorun.exe, log on as a local administrator, and then reinsert the CD.
Installing TeleVantage from a zip file
If you are installing TeleVantage from a zip file that you downloaded, extract the contents of the
file to your TeleVantage Server’s hard drive. Then, wherever a procedure in this manual refers
to running a Setup program from a TeleVantage CD, run that program manually from the CD
image that you extracted.
Troubleshooting installation problems
If you experience problems after completing a first-time installation or upgrade, see Appendix
B, “Troubleshooting” for more information.