System information

CONTENTS
Configuring TeleVantage for use with a proxy server................... 10-24
Configuring e-mail notification and Exchange synchronization.... 10-25
Upgrading Windows on the TeleVantage Server PC........................10-27
Chapter 11. Installing TeleVantage Workstation Applications....11-1
Introduction .........................................................................................11-2
Requirements.................................................................................. 11-2
Installation checklist ........................................................................ 11-3
Windows 98 PC requirements.............................................................11-3
Installing the TeleVantage workstation applications ...........................11-4
Using the TeleVantage Workstation Setup..................................... 11-5
Configuring the TeleVantage workstation applications .......................11-8
Configuring the TeleVantage Administrator and ViewPoint ........... 11-8
Configuring the TeleVantage TAPI Service Provider ..................... 11-8
Configuring the TeleVantage Contact Manager Assistant ........... 11-10
Synchronizing system clocks ............................................................11-10
Upgrading Windows on a workstation PC to Windows .....................11-10
Chapter 12. After Installing TeleVantage.......................................12-1
Your TeleVantage system so far.........................................................12-2
Installing optional TeleVantage services.............................................12-2
Setting up and configuring your TeleVantage system.........................12-2
Section 3 Installing TeleVantage Services
Chapter 13. Installing TeleVantage Web Services........................13-1
Introduction .........................................................................................13-2
Requirements.................................................................................. 13-2
Installing Microsoft Internet Information Services ...............................13-3
Setting up a secure Web site on the TeleVantage Web server...... 13-4
Installation steps .................................................................................13-5
Running ViewPoint Web Access.........................................................13-8
Chapter 14. Installing TeleVantage Multi-line TAPI Service Provider
14-1
Introduction .........................................................................................14-2
Installing the Multi-line TAPI Service Provider ....................................14-2
Configuring the Multi-line TAPI Service Provider................................14-6
Basic configuration (required) ......................................................... 14-6
Connecting to multiple TeleVantage Servers ................................. 14-6
Restricting station access to users when using the Multi-line TSP 14-6