System information

INSTALLING TELEVANTAGE

TeleVantage Server PC COM/USB port requirements..................... 3-8

TeleVantage Server PC network requirements ................................ 3-9

TeleVantage Server PC power supply and cooling requirements.... 3-9

TeleVantage Server PC CD ROM requirements............................3-10

TeleVantage Server PC license requirements................................ 3-10

TeleVantage system configuration limits ........................................ 3-10

Using industrial PCs for larger systems based on Dialogic Boards3-11

TeleVantage database server requirements....................................... 3-11

Database configuration recommendations ..................................... 3-12

Network requirements......................................................................... 3-12

Using TeleVantage with a LAN .......................................................3-13

Using TeleVantage without a LAN .................................................. 3-13

Network configuration requirements ...............................................3-13

Requirements for e-mail notification of voice messages ................ 3-14

IP telephony network requirements.................................................3-15

Proxy server requirements .............................................................. 3-15

TeleVantage license requirements ..................................................... 3-16

Dialogic HMP license requirements................................................ 3-17

Administrator and ViewPoint requirements.........................................3-18

TAPI Service Provider/Contact Manager Assistant requirements ...... 3-19

TeleVantage Web Services requirements .......................................... 3-20

Call Center Reporter requirements..................................................... 3-21

TeleVantage Recording Archive Service requirements......................3-21

TeleVantage SMDR Service requirements.........................................3-22

Emergency dialing service requirements............................................3-22

Enhanced 911 service requirements .............................................. 3-23

Section 1 Preparing for Installation

Chapter 4. Trunk Options and Requirements.................................4-1

Introduction...........................................................................................4-2

Using trunks with TeleVantage.............................................................4-2

Ordering services from your telephone company.................................4-2

Ordering caller identification..............................................................4-3

Ordering Direct Inward Dial............................................................... 4-3

Ordering hunt groups ........................................................................ 4-4

Ordering inbound- and outbound-only trunks ...................................4-4

Ordering emergency dialing service.................................................. 4-4

Ordering call waiting..........................................................................4-4

Ordering ISDN Two B-Channel Transfer service.............................. 4-4

Analog trunk requirements.................................................................... 4-5