System information

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-21
Q Disk space. 200 MB.
Q Network connection. TCP/IP connection to the TeleVantage Server. See “Network
requirements” on page 3-12.
Note:
A ViewPoint license is required in order to use TeleVantage ViewPoint Web Access. See
“TeleVantage license requirements” on page 3-16 for more information.
Call Center Reporter requirements __________________________
The Call Center Reporter is installed along with TeleVantage ViewPoint. To run the
TeleVantage Call Center Reporter you must have the following:
Q A PC that meets the requirements listed in “Administrator and ViewPoint requirements”
on page 3-18.
Q Microsoft Excel 2000, Excel XP, or Excel 2003 installed on the PC. Excel 97 is not
supported.
Q A Reporter license. See “TeleVantage license requirements” on page 3-16 for more
information.
TeleVantage Recording Archive Service requirements __________
The Recording Archive Service runs on a separate PC from the TeleVantage Server for
reliability, since it has its own CPU, disk space, and database server requirements. Installing the
Recording Archive Service on the TeleVantage Server will negatively impact TeleVantage
Server performance, especially if you are archiving mailbox recordings in MP3 format. For
more information, see “About mailbox recording file formats” in Chapter 12 in Administering
TeleVantage .
The PC that you select as the archive server should have a very large amount of available disk
space in order to support the voice message and call recording files to be archived. The archive
server must be a local PC on your LAN; it cannot be remotely connected via the Internet.
Q Operating system. You can use any of the operating systems supported by the
TeleVantage Server (see page 3-2.)
Note that a PC using Windows XP, XP Professional, or Windows 2000 Professional is
limited to supporting a maximum of 10 simultaneous connections by the Archived
Recording Browser.)
Q Database server. Install Microsoft MSDE or SQL Server on the archive server before
installing the Recording Archive Service. You can use any of the database server options
described in “TeleVantage database server requirements” on page 3-11.
Q Memory. Enough memory to run Microsoft MSDE or SQL Server effectively (at least
512 MB.)