System information

CONTENTS
Chapter 1. Introduction.....................................................................1-1
TeleVantage overview...........................................................................1-2
Major TeleVantage features.............................................................. 1-2
Significant new features in TeleVantage 8 ....................................... 1-4
How to use this manual.........................................................................1-5
Where to get help..................................................................................1-5
TeleVantage documentation .................................................................1-6
The TeleVantage documentation set................................................ 1-6
Accessing online documentation ...................................................... 1-8
Chapter 2. TeleVantage Components..............................................2-1
Introduction ...........................................................................................2-2
TeleVantage Server ..............................................................................2-3
The Device Monitor .......................................................................... 2-3
Server reliability features................................................................... 2-3
TeleVantage Administrator....................................................................2-4
TeleVantage ViewPoint.........................................................................2-4
TeleVantage Call Center Reporter.................................................... 2-4
TeleVantage Web Services...................................................................2-4
TeleVantage Enterprise Manager .........................................................2-5
TeleVantage Multi-line TAPI Service Provider......................................2-5
TeleVantage TAPI Service Provider .....................................................2-5
TeleVantage Contact Manager Assistant..............................................2-6
TeleVantage Archived Recording Browser and Recording Archive Service
2-6
TeleVantage Station Message Detail Recording (SMDR) Service .......2-6
TeleVantage Robbed Bit T1 Experimenter ...........................................2-6
TeleVantage Software Development Kit...............................................2-7
Chapter 3. TeleVantage Requirements............................................3-1
Introduction ...........................................................................................3-2
Choosing a location for the TeleVantage Server PC ............................3-2
TeleVantage Server PC requirements ..................................................3-2
TeleVantage Server PC operating system requirements................. 3-2
TeleVantage Server PC CPU and memory requirements................ 3-3
TeleVantage Server PC hard drive and available disk space
requirements .............................................................................. 3-6
TeleVantage Server PC RAID requirements .................................... 3-8
TeleVantage Server PC slot requirements ....................................... 3-8