System information

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-19
Using a wheel mouse with TeleVantage
To scroll through ViewPoint or Administrator views using a Microsoft mouse with a mouse
wheel, you must have installed the latest Microsoft Intellipoint driver.
To obtain the latest Intellipoint driver, go to the following location and search for a download
using the keyword “Intellipoint”:
http://www.microsoft.com/downloads
TAPI Service Provider/Contact Manager Assistant requirements _
The PC on which you want to install the TeleVantage TAPI Service Provider or the TeleVantage
Contact Manager Assistant workstation applications must meet the following minimum
requirements:
Q Operating system. The following operating systems can be used:
Q Windows Server 2003, base release as well as SP1 and SP2
Q Windows XP Professional or Windows XP Home, base release as well as SP1 and
SP2
Q Windows 2000, SP4 or higher
Q Windows NT Workstation or Server 4.0, SP6a or higher
Q Windows 98
Q Windows ME
Note:
If your TAPI Service Provider or Contact Manager Assistant PCs currently run
or will run Windows XP Professional SP2 or Windows 2003 Server 2003 SP1 or R2,
review the important information about Windows Firewalls in Appendix F, “Configuring
TeleVantage for the Windows Firewall.”
Q Software. The Contact Manager Assistant requires the TAPI Service Provider. Neither
the Contact Manager Assistant or the TAPI Service Provider require the presence of
TeleVantage ViewPoint on the same PC.
The following contact managers are also supported:
Q Act! 3.0, 4.0, 2000, and 6.0
Q GoldMine 4.0, 5.0, 6.5, and 6.7, and GoldMine Business Contact Manager
Q GoldMine FrontOffice 2000
Q Microsoft Outlook 98, 2000, XP, and 2003
Q Network connection. TCP/IP connection to the TeleVantage Server. See “Supported
integrated trunk and station board” in Chapter 4 in Installing Dialogic Telephony
Components.