System information

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-17
TeleVantage ViewPoint requires one ViewPoint license per PC. With one ViewPoint
license, a user can log on to ViewPoint multiple times on a single PC.
Unlike TeleVantage ViewPoint, ViewPoint Web Access and Client API sessions are
licensed per user, not per PC. Therefore, the same user can log on simultaneously to
ViewPoint Web Access multiple times or to multiple Client API sessions with only one
ViewPoint license, even on multiple PCs.
TeleVantage SMDR Service is an example of an application that uses a Client API
session. Since SMDR Service needs to log on as the Administrator user, if that user is
running TeleVantage ViewPoint, SMDR Service will use the same licence.
Q Call Center Agent license. Required for each agent who is a member of a call center
queue. A single licensed agent can participate in multiple call center queues.
Q Reporter license. Required to run the TeleVantage Call Center Reporter. If you want to
use the Reporter, even for non-queue reports such as call activity on trunks, you need a
Call Center Reporter license.
Q Conference Manager license. Required to run the optional TeleVantage Conference
Manager add-on.
See “How TeleVantage licenses affect system behavior” on page D-1 for more information.
To see a license summary that shows the total number of each type of license currently installed
on the TeleVantage Server, in the Administrator choose
Tools > System Settings, and then
click the Licenses tab. The
Stations field under License summary displays the total number of
licenses.
License requirements for the TeleVantage Add-ons are described in the documentation for each
Add-on.
Note:
You must supply a valid license serial number and verification key before you can use the
corresponding TeleVantage component. For this reason, you may want to purchase additional
licenses from your TeleVantage provider to allow for expected system growth so that you do not
have to wait for a license the next time you expand your system.
Dialogic HMP license requirements
If you are using Dialogic HMP to provide telephony and voice resources on the TeleVantage
Server, you must obtain and install a Dialogic HMP license that is adequate for your needs. For
more information, see Chapter 3 in Installing Dialogic Telephony Components.