System information

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-3
Q Windows XP Professional. Base release as well as SP1-SP2. Windows XP
Professional includes Remote Desktop for remote management. Note that a TeleVantage
Server using Windows XP Professional is limited to supporting a maximum of 10
simultaneous connections to any TeleVantage workstation application (ViewPoint,
Administrator, TAPI Service Provider, Contact Manager Assistant, Archived Recording
Browser, or ViewPoint Web Access session.)
Q Windows 2000 Professional. SP4 or higher. Remote management software is not
included, but you can purchase Symantec pcAnywhere separately. Note that a
TeleVantage Server using Windows 2000 Professional is limited to supporting a
maximum of 10 simultaneous connections to any TeleVantage workstation application
(ViewPoint, Administrator, TAPI Service Provider, Contact Manager Assistant,
Archived Recording Browser, or ViewPoint Web Access session.)
Important operating system-specific notes
Review the notes that apply to your version of Windows:
Q Windows Server 2003 or Windows XP Professional SP2. If your TeleVantage Server
currently runs or will run Windows XP Professional SP2 or Windows Server 2003 SP1
or SP2, review the important information about Windows Firewalls in Appendix F,
“Configuring TeleVantage for the Windows Firewall.”
Q Windows Server 2003 or Windows 2000 Server. Windows Terminal Services can
operate in either Remote Administration or Full Terminal Services mode. Only Remote
Administration mode is supported on the TeleVantage Server PC. You can install
Terminal Services in Full Terminal Services mode on any non-TeleVantage Server PC
in your network.
TeleVantage Server PC CPU and memory requirements
TeleVantage supports dual- and quad-processor CPUs as well as Intel’s Hyperthreading
Technology (HT.)
CPU and memory requirements depend on the following variables:
Q Call activity
Q Data storage requirements
Q Your telephony resources on the TeleVantage Server
Q If you are using Dialogic Host Media Processing (HMP) software, see the table on
page 3-5.
Q If you are using Dialogic boards, see the table on page 3-6.
For information to help you decide which method of providing telephony resources is
best for you, see Chapter 2 in Installing Dialogic Telephony Components.