System information

J-46 INSTALLING TELEVANTAGE
Server\RefreshVMWI
DWORD value specifying the number of milliseconds to wait before refreshing the
CLASS phone message waiting lights.
Default is
5000 milliseconds.
Server\PresentExtensionBeforeCallerID
DWORD value specifying how callback is performed on voice messages that have both
an extension and a Caller ID number. This can occur when a user calls in from a remote
phone, logs in, presses # and dials an internal number, and leaves a message. When set
to
0 (the default), callback dials the Caller ID number. When set to 1, callback dials the
extension.
Server\RequireLoginForTUIOnTrunk
DWORD value specifying whether or not TeleVantage will require a user login after
pressing ** on a remote phone (trunk ** has the same effect as a station flash.)
Default value is
1 (login is required.) A value of 0 specifies that login is not required.
Server\RestartTimerAfterRingingAgent
DWORD value that controls whether Hold prompts play when agents are available in a
call center queue. If set to
1 (True), Hold prompts do not play as long as an agent is
available. The
Seconds before this prompt setting starts counting only when all agents
are unavailable. (This restores the TeleVantage 4.x behavior.)
If set to
0 (False), Hold prompts always play according to the Seconds before this
prompt
schedule, whether or not agents are available. (This can result in callers hearing
Hold prompts even when agents are available.)
Default is
0 (False.)
Server\RingbackRetries
DWORD value specifying how many times TeleVantage attempts ringback for a call
left on hold or parked, after the first ringback attempt. If the final attempt is unanswered
the call is sent to the voicemail of the user who put it on hold or parked it. Used in
conjunction with PauseBetweenRingback.
Default is
0.
Server\RoutingListContinueDelay
DWORD value specifying the time duration a caller has to press # and be advanced to
the next action in the routing list.
Default value is
15 seconds.
System database settings