System information

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-45
Server\PageVoxAllocMaxRetryInterval
DWORD value specifying the length of time TeleVantage waits (in milliseconds) to
retry taking a phone offhook for a page, after it fails due to lack of voice resources.
Default is
2000 milliseconds
Server\PageVoxAllocRetries
DWORD value specifying the maximum number of attempts to take a phone offhook
for a page.
Default is
10.
Server\ParkHoldRingBackBehavior
DWORD value specifying what happens to parked calls that are never unparked.
If set to
0, (the default), calls remain parked indefinitely.
If set to
1, calls go to the voice mailbox of the user who parked the call. If the user has
no voice mailbox, the call goes to the user’s personal Operator.
If set to
2, calls go to the personal Operator of the user who parked the call.
Server\PauseBetweenRingback
DWORD value specifying (in seconds) how long TeleVantage waits between ringback
attempts for a call left on hold or parked. Used in conjunction with RingbackRetries.
Default is
10.
Server\PlayInSeconds
DWORD value specifying whether the Expected Wait Time prompt for call center
queues announces the wait time in minutes only, or minutes and seconds. A setting of
1 announces minutes and seconds. A setting of 0 (the default) announces minutes only.
Server\PlayToneBeforePage
DWORD value specifying whether TeleVantage plays a beep tone on page/intercom
calls using *15 before the call is connected. A setting of
1 (the default) plays the beep.
A setting of
0 connects the page/intercom call without a beep.
Server\PrependVTMessageDuration
DWORD value specifying the length (in seconds) of voice messages beyond which
TeleVantage does not automatically prepend the caller’s voice title. On short messages,
the voice title is sometimes wanted to identify the caller, while on longer messages it is
assumed the identification is provided in the message.
Default is
5.5 seconds.
System database settings