System information

J-40 INSTALLING TELEVANTAGE
Server\CCRouteOutbound
DWORD value that determines whether or not outbound calls are recognized by call
center distribution algorithms. For example, whether “Longest Idle Agent” counts
agents’ outbound calls.
Default is
0 (off), meaning outbound calls are not recognized by call center distribution
algorithms. Can be set to
1 (on) to recognize outbound calls.
Server\CheckRecipientCallForSetting
DWORD value. Check both callee and recipient “call for” setting. The callee is the
person whom the call is for. The recipient is the person who answers the phone, or, to
be more precise, the person who most recently logged in at that station. Note that these
can be different people.
Default value is
1 (yes.) With this setting (or if the setting is not present), “call for” will
be announced if either the callee or the recipient has “call for” turned on. Can be set to
0 (no.)
Server\DefaultGreetingSize
DWORD value that specifies default size (in minutes) for greeting space.
Default value is
10 minutes.
Server\DefaultMailboxSize
DWORD value that specifies default size for a new mailbox.
Default value is
20.
Server\Dial911AtDialtone
DWORD value that specifies whether the emergency number can be dialed at the
internal dial tone.
Default value is
0 (no.) Can be set to 1 (yes.)
Server\DialToneAfterGUIHold
DWORD value that controls whether users of Toshiba digital phones hear dial tone after
putting a call on hold using ViewPoint.
If the phone has multiple line appearances, dial tone is not heard after ViewPoint hold
regardless of this setting. This setting affects only phones with no line appearances.
Default value is
0 (no dial tone.) Can be set to 1 (dial tone.)
System database settings