System information

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-37
Call Monitor\Hold Conference Parties
DWORD value that specifies whether or not external conference parties may be put on
hold.
Default value is
1 (true.) A value of 0 would specify that parties may not be put on hold.
Database\Connectiontimeout
DWORD value that specifies the amount of time (in seconds) to wait before timing out
when connecting to the database.
Default value is
15 seconds.
Device Monitor\RefreshInterval
DWORD value that specifies the interval (in minutes) between Device Monitor
application refresh cycles.
Default value is
5 minutes.
System database settings
ACD\NoAnswerTime
DWORD value that specifies how long to wait after an agent in a call center queue fails
to answer a call before offering that agent another call.
A setting of
0 means that available agent phones will always be rung, even if a call
comes in immediately after they failed to answer one.
0 is a useful setting for queues
using simultaneous ring.
Note: A setting of 0 indicates that agents will never be placed in the NoAnswer state.
This means that agents will never be detected as having failed to answer a call;
therefore, they will never be automatically placed On Break for missing calls, even if
the queue is set to do so. Also, the queue statistics Away, No Answer, and Forced Break
will never be incremented, even if a call is placed back on the queue because an agent
failed to answer the phone.
Default value is
30 seconds.
Registry keys on the current computer