System information

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-5
ExpWaitRingCycleLength
DWORD value specifying in milliseconds how much time is added to the expected wait
time estimate for queues. Note that this time is added to each queue’s calculation. To
adjust an individual queue’s expected wait time, see TeleVantage Call Center
Administrator’s Guide.
Default value is
6000 milliseconds (6 seconds.)
LogHours
DWORD value specifying the number of hours to log.
Unless this is set to
0, TeleVantage may automatically increase NumLogs based on
available disk space so that the logs are not overwritten for the specified number of
hours.
LogHours default is
48. Set to 0 and the Server will not adjust logging settings.
LogPath
STRING value specifying the subdirectory in which TeleVantage Server log files
(
Tvlogxxx.TXT) will be created. If this registry value does not exist, or points to an
invalid directory, Server logging will be disabled.
Default path is:
“” (empty string.)
MaxNonSilence
DWORD value specifying the maximum length of uninterrupted sound (in 10 ms units)
that will be recorded before the recording is terminated.
Default is
0 (no timeout.)
MinDiskFreeSpace
DWORD value specifying the minimum amount of disk space (in megabytes) on the
TeleVantage Server that must be available for Server logging and saving voice
messages. If the minimum amount is not available, no logging will occur and no voice
messages will be saved.
Default value is
100 MB.
Note: This setting applies to Server logging only. To specify the minimum amount of
disk space that must be available for TeleVantage workstation applications logging, see
FreeSpaceRequired on page J-12.
MonitorInterval
DWORD value specifying the interval in minutes between TeleVantage Device
Monitor checks for devices that are not responding.
Default is
1 minute.
HKLM\Software\Artisoft\TeleVantage\Server\Settings\