System information

2-6 INSTALLING TELEVANTAGE
TeleVantage Contact Manager Assistant ______________________
The TeleVantage Contact Manager Assistant tightly integrates with Outlook, GoldMine, and
GoldMine FrontOffice, so that you can receive screen-pop notification when any of your
Outlook, GoldMine, or GoldMine FrontOffice contacts call you. See “TAPI Service
Provider/Contact Manager Assistant requirements” on page 3-19 for specific requirements.
You can install the Contact Manager Assistant on individual workstations with the TeleVantage
TAPI Service Provider, or on a Citrix Server or Windows Terminal Server along with the
Multi-line TAPI Service Provider described on page 2-5.
The TeleVantage Contact Manager Assistant is not required if you are using Act! as your contact
manager.
TeleVantage Archived Recording Browser and Recording Archive
Service _________________________________________________
The TeleVantage Archived Recording Browser is a tool for searching, listening to, and
managing thousands of mailbox recordings (voice messages and call recordings) that have been
archived to a separate archive server PC by the Recording Archive Service. Off loading the
archive process from the TeleVantage Server allows mailbox recordings to be archived from
multiple TeleVantage Servers, and prevents the resource-intensive archiving process from
impacting TeleVantage performance.
See “TeleVantage Recording Archive Service requirements” on page 3-21 for specific
requirements for the archive server PC.
TeleVantage Station Message Detail Recording (SMDR) Service __
The TeleVantage SMDR Service lets you send real-time call data from TeleVantage to a third-party
application. Third-party applications might be anything from a printer that prints a line for each call,
to call accounting software that generates detailed reports. For complete information about
supported output formats, as well as how to install, configure, and use SMDR Service, see
Administering TeleVantage.
Note:
SMDR Service is not normally needed, since TeleVantage has comprehensive call
logging and reporting built in.
TeleVantage Robbed Bit T1 Experimenter_____________________
The TeleVantage Robbed Bit T1 Experimenter is a utility that lets you configure a Robbed Bit
T1 line to match the signaling specifications used by your carrier and make test calls until the
line is operating properly. You can also use the TeleVantage Administrator to configure Robbed
Bit T1 settings.