System information

I-4 INSTALLING TELEVANTAGE
Use the report to determine which users in your system have passwords that make your system
vulnerable. If you have implemented the security options described in this section, few users
should appear in the list. Those who do might have old passwords that have not yet been
changed, either because they have not yet logged in and been forced to change their passwords,
or because they are exempt from forced password change. Talk to those users about making their
passwords more secure.
You can address your security problems directly from the dialog box by selecting an item and
clicking
Edit. The Edit dialog box for that item opens.
User permissions
Disallow security-risk permissions for all users except those individuals who really need them.
You can change permissions for individual users by editing the user account (see “The Security
\ Permissions tab” in Chapter 6 in Administering TeleVantage), or for many users at once by
editing the User's Role (see “Managing roles in Chapter 6 in Administering TeleVantage.)
Security-risk permissions which should be disallowed are:
Q Place external calls when logged on via a trunk (under the Standard permission group)
Q Log on via trunk (Standard)
Q Log on via IP trunk (Standard)
Q Log on via station (Standard)
Q Forward or route calls to external numbers (Standard)
Q Return calls when logged on via a trunk (Standard)
Q Select a specific trunk for outbound call (Administration)
Setting up dialing restrictions
A good way to prevent unauthorized outbound calling is to place restrictions on users' dialing
permissions. You can change permissions for individual users by editing the user account (see
“The Security \ Permissions tab” in Chapter 6 in Administering TeleVantage), or for many users
at once by editing the User's Role (see “Managing roles” in Chapter 6 in Administering
TeleVantage .)
Some dialing restrictions to consider:
Q Disallow access to any number dialed during toll fraud. To find a list of numbers, search
your call logs for frequent calls to international locations.
Q Disallow dialing 011 and 00 to block all international calls (00 dials the international
operator). To permit some international calls you can do the following:
Q Enable 011 for those individuals who are authorized to make international calls.
Those individuals can then dial any country.
Q Enable country codes for those foreign countries that are appropriate for users to
call. To do so, enable 011xxx where xxx is the desired country code.