System information

CHAPTER 2. TELEVANTAGE COMPONENTS 2-5
TeleVantage Enterprise Manager
TeleVantage Enterprise Manager allows a distributed network of TeleVantage Servers to appear
and behave as a single phone system.
Enterprise Manager facilitates the configuration and operation of a network of TeleVantage
Servers (called a TeleVantage domain) by automating the initial intra-Server configuration and
providing data synchronization services that make the domain of TeleVantage Servers appear
as a single distributed phone system.
Enterprise Manager manages the domain’s Enterprise Gateways, Enterprise Gateway users, and
dialing services automatically. Without Enterprise Manager, you would need to do this
manually, configuring multiple TeleVantage Servers to communicate with each other using
Voice over IP (VoIP) by setting up Enterprise Gateways and Enterprise Gateway users on each
TeleVantage Server via the TeleVantage Administrator.
For more information, see TeleVantage Enterprise Manager Installation and Administrator
Guide.
TeleVantage Multi-line TAPI Service Provider
You can install TeleVantage Multi-line TAPI Service Provider on any server that needs multiple
lines for TAPI support, for example, Citrix MetaFrame or Windows Terminal Services.
TeleVantage Multi-line TAPI Service Provider provides TAPI screen pops and TAPI dialing for
multiple users with TAPI-compatible applications such as Act!. The TeleVantage Multi-line
TAPI Service Provider can be used with the Contact Manager Assistant to provide screen pops
to Microsoft Outlook, GoldMine, and GoldMine FrontOffice as well.
TeleVantage TAPI Service Provider __________________________
The TAPI Service Provider allows any TAPI-compatible application on a networked PC to
access your phone lines through TeleVantage. See “TAPI Service Provider/Contact Manager
Assistant requirements” on page 3-19 for specific requirements. Users who install the TAPI
Service Provider on their PCs can place calls from their station using contact managers such as
Microsoft Outlook, Act!, GoldMine, and GoldMine FrontOffice.
The TAPI Service Provider runs in the background and enables the contact manager or other
application to use TeleVantage. You can install the TAPI Service Provider with or without
TeleVantage ViewPoint.
Note:
This TAPI service provider is meant for individual users as it only allows managing calls
on one station. For multiple users, see the TeleVantage Multi-line TAPI Service Provider
described in the previous section.