System information

I configured a PSTN gateway or SIP carrier as a SIP Server, and configured a user
with DID, but when I call the DID number the call is sent to the TeleVantage auto
attendant and not to the DID user.
By looking at the TeleVantage Call Log's
From field, verify that TeleVantage is displaying calls
from the PSTN gateway with PSTN numbers, instead of SIP URI (for example,
(sip:6175551212@123.45.67.89).)
If you see SIP URIs in the
From field, you can resolve this problem by using the TeleVantage
Administrator to open your
SIP Server > Inbound tab and be sure that the fields Identify
inbound calls using
, Server location, and Handle calls from this server as Telephone calls
are checked:
Also, verify that if the TeleVantage SIP span requires authentication, the gateway's
authentication credentials match. Otherwise, inbound calls will be handled as unknown
SIP callers and will be sent to the TeleVantage auto attendant.
Troubleshooting an H.323 IP phone__________________________
If you are having difficulty configuring your IP phone with TeleVantage, review the following
steps carefully.
If you are providing telephony resources via Dialogic telephony boards, check the Windows
Server Event Log for either of the following events:
Q An IP telephony board has failed
Q An IP address conflict between an IP telephony board and another device has been
detected.
If your IP telephony boards are functioning, check to see if TeleVantage can place a call to the
IP phone (either by dialing the IP address directly from a station phone, or by configuring a
user’s external station address to the IP phone’s IP address and dialing the user's extension).
If you cannot place a call to the IP phone:
Q Ping the phone. Make sure you can ping the phone from a machine on the network.
Q Check the IP address and Subnet Mask. Make sure the IP address and Subnet Mask
information in the IP phone setup screens are correct.
Q Use a valid IP trunk address. Make sure the IP phone references a legitimate
TeleVantage IP trunk. For the Uniden phone, check the IP Proxy address using the web
browser admin. For the Polycom phone, check the appropriate
<ServerIP>.cfg file.
Remember that most Dialogic Internet telephony boards have their own NIC interfaces,
and therefore their own IP addresses, different from that of the NIC in the TeleVantage
Server PC. The DM/IP241-1T1-P100 and DM/IP301-1E1-P100 are examples of boards
with an onboard NIC; this is signified by the “1” (not “0”) in the last digit of the model
number. The DISI0408LSAR2 board does not have an onboard NIC and uses the PC’s
NIC.