System information

H-6 INSTALLING TELEVANTAGE
When I make a call, I get the TeleVantage auto attendant.
This usually means that the phone is not being recognized as an external SIP station, and is being
handled as an unknown SIP trunk call.
First, check to make sure your device is listed in the Registration Binding Table (see “My SIP
phone or device is not ringing or cannot make calls.” on page H-5 for more information.)
Q If your device is not listed in the Registration Binding Table, verify the IP address
specified in the Proxy/Server/domain address fields (these terms can be different
depending on what device is in use) matches the SIP Span address.
Q If your device is listed in the Registration Binding Table, verify that the username (or
User ID, depending on device) in the device's configuration correctly matches the
userinfo field in the User's external station settings as shown in the TeleVantage
Administrator.
Next, verify that the authentication credentials match the device's settings.
Lastly, confirm that the external station is correctly identified by pressing *0 on the phone to
verify its station ID and extension.
The phone is reporting that the call failed or is showing an “Unauthorized”
message.
See “When I make a call, I get the TeleVantage auto attendant.” on page H-6 regarding verifying
authentication credentials.
When I attempt to make an outbound call to an external number, I do not receive
dialtone after dialing a feature or external dialing access code (for example, 9), or
there is a long delay before I hear ringback after dialing an extension.
Most SIP devices generate local dialtone when going off hook, and you must press a termination
key (usually the
# button or a “Send” key) in order for the device to send the dial string to any
SIP Server, including TeleVantage.
My SIP phone has a Voicemail Access button, but it does not connect to my voice
mail.
Verify that the phone's configuration for this button matches the dial string as configured in the
TeleVantage Administrator (
Tools > System Settings > Internal Dialing > Voice mail
Access
.)
How can I verify that I am receiving audio in both directions from a SIP external
station?
Press
*18 from any external IP station (SIP or H323) to verify two-way audio and check for
latency.