System information

G-12 INSTALLING TELEVANTAGE
3. Enter the number of station licenses you want to reserve in Reserve __ station
licenses for calls involving IVR Plug-ins
.
4. Click
OK.
Note:
If you use Callsuite, additional Callsuite licenses will apply. See Callsuite’s documentation
for more information.
The Device Status API
The Device Status API provides functions that allow an application to monitor the status of all
devices (stations and trunks) on a TeleVantage Server. The application can obtain the device
name, number, hook state, current activity, and extensions for each device on the system. Each
extension can be examined for the extension number, the user’s name, and whether the
extension is in a Do Not Disturb personal status. Using these functions, the application could:
Q Monitor current users on the system and maintain a call log in a format customized for
your special needs.
Q Obtain a current list of users permanently assigned to a station.
Q Obtain the name of a user currently logged in at a station.
Q Identify the trunk to which a station is connected.
All Device Status information is read-only. The API can be used in combination with the IVR
Plug-in API to provide IVR applications with device information.
The Device Status sample program
The Device Status sample program is a Visual Basic project for a simple device monitor that
displays a constantly updated list of status reports on each device in the system. Programmers
can use this sample program as a starting point for their own applications, expanding and
customizing it as desired. It requires no hardware or software beyond what is already required
for the TeleVantage Server and Visual Basic.