System information

APPENDIX G. EXTENDING TELEVANTAGE G-11
Telephony toolkits can be used to build applications such as:
Q Order entry systems
Q Benefits enrollment hotlines
Q Real estate fax lines
Q voicemail and paging systems
Q Product literature fax-on-demand systems
Q Movie rating and information lines
Q Talking classifieds
Q Predictive dialers
Q Golf tee reservation systems
Q Ski condition hotlines
IVR Plug-in licensing and reserved station licenses
IVR Plug-ins are licensed at runtime and count against your station licenses. Each separate call
handled by an IVR Plug-in consumes a station license for the duration of that call. For example,
the TeleVantage Conference Manager (a Vertical TeleVantage Add-on application that is an
IVR Plug-in) sometimes needs to place 5 outbound calls at once, meaning that it will consume
5 station licenses. If your system has 16 station licenses, and 15 are assigned to user’s stations,
you have only one free license for all IVR Plug-ins to use, and the Conference Manager would
fail when it attempts to place 5 outbound calls.
You can reserve a specified number of station licenses for use by IVR Plug-ins to make sure that
they have the licenses they need. Reserved station licenses cannot be used for users. If an
administrator tries to assign a station to a new user, and the only free station licenses are the
reserved ones, the administrator receives a message and is unable to assign the station. To assign
the station, the administrator must either purchase an additional station license or reduce the
number of reserved licenses.
To reserve station licenses for IVR Plug-ins
1. In the Administrator, choose
Tools > System Settings. The System Settings dialog
box opens.
2. Click the Licenses \ Reserved tab.