System information

APPENDIX G. EXTENDING TELEVANTAGE G-3
While any TAPI-compatible application should work with TeleVantage, the contact managers
listed in Installing TeleVantage are actively supported.
For detailed instructions on how to install the TSP and use it with the supported contact
managers, see Installing TeleVantage. If you are writing a TAPI-compatible application, see the
online TeleVantage Developer’s Guide (
TVSDK.PDF) for a description of the TAPI features that
the TSP supports. (The developer’s guide is installed with the SDK and is in the
\manuals
directory of the Master CD).
Automatic reconnect to Server
The TSP validates the connection to the Server every 10 minutes by default. If the connection
is lost, the TSP tries to reconnect. You can specify the validation interval in minutes by editing
the following registry key:
HKLM\Software\Vertical\Client\TSP\ServerPingInterval
See “ServerPingInterval” on page J-13.
Extending TeleVantage with third-party devices _______________
Many telephony devices produced by third-party vendors, such as fax servers or voice mail
systems, can be integrated into the TeleVantage Server. This option is only available for devices
connected to analog station boards or SIP FXS gateways.
To use a third-party device with TeleVantage, attach the device to a TeleVantage station and
configure it using the tabs in the User dialog box.
When you integrate a third-party device, you may need to indicate how to send DID, or
extension numbers, to the station as touch tone digits (DTMF). Consult the documentation for
your third-party device for more information about the kind of DTMF information that is
required.
Note:
Some third-party devices require a delay before DTMF digits are sent to the device. To
specify this delay, change the SendDigitsToStationDelay registry setting (see “Modifying other
supported TeleVantage settings” on page J-36).
To send DID information to a device as DTMF, on the Phone tab select one of the following
methods from the
Send digits to station drop-down list:
Q Do not send digits. If you are not integrating a third-party device, accept the default
method. No DTMF digits are sent.
Q Send DID from PSTN. Send the DID number as DTMF digits from the trunk on which
the call arrived.