System information

F-4 INSTALLING TELEVANTAGE
Note the following:
Q If your Server’s IP address ever changes you must update this setting in order
for the TeleVantage workstation applications to connect.
If you are using TeleVantage SoftPhone, the Custom List must include the IP
addresses of both the TeleVantage Server PC and your Internet telephony
board, even if you are using a host-based stack. Separate each IP address with a
comma and no space, for example, 127.55.55.55,127.55.55.56.
5. Click
OK to close the System Settings dialog box.
When any TeleVantage workstation application starts, it reads the Security \ Workstation
Firewall settings you set above. Then it modifies the PC’s Windows Firewall Exception List to
match those settings. For example, if you entered 192.168.114.20 in the Custom List (the fixed
IP address of your TeleVantage Server), then as soon as ViewPoint is run on any PC, that PC's
Windows Firewall is opened to DCOM traffic from 192.168.114.20 so it can receive events
from the TeleVantage Server.
Note:
TeleVantage workstation PCs can always access the latest Security \ Workstation
Firewall settings as long as the Server’s firewall is not blocking the IP address of the TeleVantage
workstation PC.
If you make changes to the Administrator’s Security \ Workstation Firewall tab while one or
more TeleVantage workstation applications are connected, they will not get the new settings
until they restart.You can force a restart of all workstations applications connected to your
TeleVantage Server by restarting the TeleVantage Server via
Tools > Shutdown Server.
Note:
PCs running the TeleVantage TAPI Service Provider must be restarted to apply the new
firewall settings.
Windows Firewall exceptions added for TeleVantage ___________
The following Windows Firewall exceptions are added to any Windows XP SP2/Windows
Server 2003 SP1 TeleVantage Server PCs and TeleVantage workstation PCs using the scoping
you specified in the TeleVantage Administrator System Settings Security \ Server Firewall and
Security \ Workstation Firewall tabs, according to the instructions in the previous section. All
of these exceptions are required to run TeleVantage across a network.
TeleVantage Server firewall exceptions
The following firewall exceptions are added to TeleVantage Server PCs:
Q DCOM Resolver: Port TCP135.
Q MSSQLSERVER: TeleVantage dynamically determines the actual EXE name(s) based
on the installed instances of MSDE or SQL Server.
Q TeleVantage Device Monitor: TVDevMon.exe.