System information

APPENDIX F
APPENDIX F
CONFIGURING TELEVANTAGE FOR
THE WINDOWS FIREWALL
Important: The information in this appendix applies only if your TeleVantage Server or any
workstation PCs are running Windows XP SP2 or Windows Server 2003 SP1.
This appendix includes the following topics:
Q “Adjusting Windows Firewall exceptions.” See page F-2.
Q “Windows Firewall exceptions added for TeleVantage.” See page F-4.
Q “Adjusting Windows Firewall exceptions for TeleVantage Web Services.” See page
F-5.
Q “Upgrading Windows after TeleVantage is installed.” See page F-6.
Overview _______________________________________________
Once the TeleVantage Server is installed and the TeleVantage workstation applications are
installed or upgraded, the firewall settings on all Windows XP SP2/Windows Server 2003 SP1
PCs running TeleVantage applications are automatically updated so that TeleVantage can
operate properly on most networks. These changes are made because TeleVantage will not work
properly with the default Windows Firewall settings for these versions of Windows.
Without these modifications to the default Windows Firewall settings, TeleVantage applications
cannot communicate over a network. If necessary, you can tailor these modifications to match
your unique network configuration and security requirements, as described later in this
Appendix.
About the Windows Firewall
The Windows Firewall is designed to protect Windows from unwanted network access,
including potentially hostile viruses. Left unchanged, these security measures also prevent
TeleVantage workstation applications from receiving requests from the TeleVantage Server (for
example, a request to display a new call in the Call Monitor.) Similarly, TeleVantage Servers
will not be able to accept requests from the TeleVantage workstation applications (for example,
to make a call.)
To enable necessary communication between TeleVantage components, TeleVantage adds
several entries to the Firewall Exceptions List on all TeleVantage PCs running these versions of
Windows. (The TeleVantage Server PC is updated at installation; each TeleVantage workstation
PC is updated as soon as a TeleVantage application on it runs for the first time after installation
or upgrade.)