System information

2-2 INSTALLING TELEVANTAGE
Introduction _____________________________________________
TeleVantage consists of several components that you can install separately. This chapter
provides an overview and a description of the purpose of each of the following components:
Q TeleVantage Server. See page 2-3.
Q TeleVantage Administrator. See page 2-4.
Q TeleVantage ViewPoint. See page 2-4.
Q TeleVantage Web Services. See page 2-4.
Q TeleVantage Enterprise Manager. See page 2-5.
Q TeleVantage TAPI Service Provider. See page 2-5.
Q TeleVantage Contact Manager Assistant. See page 2-6.
Q TeleVantage Archived Recording Browser and Recording Archive Service. See
page 2-6.
Q TeleVantage Station Message Detail Recording (SMDR) Service. See page 2-6.
Q TeleVantage Robbed Bit T1 Experimenter. See page 2-6.
Q TeleVantage Software Development Kit. See page 2-7.
TeleVantage workstation applications
The Administrator, TeleVantage ViewPoint, the TAPI Service Provider, and the Contact
Manager Assistant are also referred to within this manual as the TeleVantage workstation
applications.
TeleVantage add-ons
If you are using any of the following TeleVantage add-ons, contact your TeleVantage provider
to see if you also need to upgrade any of the them when you install this version of TeleVantage.
Q TeleVantage Call Classifier and WebPop
Q TeleVantage Persistent Pager
Q TeleVantage Smart Dialer
Q TeleVantage Call Center Scoreboard
Q TeleVantage Conference Manager
Q TeleVantage Microsoft Customer Relations Management (MSCRM)