System information

D-10 INSTALLING TELEVANTAGE
The hardware ID is verified each time the TeleVantage Server or any of the workstation
applications start. If the hardware ID is not detected (for example, the dongle fell out or your
NIC failed), your licenses revert to an unactivated state, and the 60-day grace period starts again.
If necessary, you can relock your licenses to a different hardware ID once, as described in the
next section.
Terms of use
The following terms of use apply when you activate licenses. License locking and relocking are
automatic until these limits are reached. At that point, you must contact your TeleVantage
provider or technical support representative for assistance.
Q You can activate a license once. Once an license is activated, it can never be activated
again.
For example, if you activate Trunk license 1 on TeleVantage Server A, and then try to
activate Trunk license 1’s serial number and verification key on a TeleVantage Server
B, the activation will fail.
Q You can change the hardware ID for an activated license once. There may be
circumstances under which you need to use your activated TeleVantage licenses with a
different hardware ID, for example, a failure on the network card or hard disk drive used
for the initial activation, a catastrophic hardware failure such as a flood or fire, or a
complete upgrade or migration of the TeleVantage Server, where you do not want to
move any of the old hardware over to the new PC. You are allowed to relock your
licenses to a new hardware ID once without contacting your TeleVantage provider.
For example, if you activate your licenses on a TeleVantage Server with hardware ID A,
and then need to replace your network card, you can reactivate the licenses using
hardware ID B. However, if you try to reactivate the same licenses a third time using a
different hardware ID, the activation will fail. Also, after activating the licenses using
hardware ID B, the licenses on hardware ID A can no longer be upgraded to new
versions of TeleVantage, and additional licenses cannot be added to hardware ID A
unless a fresh set of licenses is entered and activated.