System information

B-16 INSTALLING TELEVANTAGE
Other troubleshooting topics _______________________________
This section describes other problems that you may encounter.
Microsoft WinSock Proxy blocks local UDP traffic
Microsoft Proxy Server is a gateway to the Internet that allows multiple workstations on a single
network to share one Internet connection.
MS Proxy Server can sometimes block UDP (User Datagram Protocol) traffic on the network.
If DCOM is configured to use UDP first and UDP traffic is blocked by MS Proxy Server,
TeleVantage workstation applications may not be able to establish a DCOM connection with the
Server.
Microsoft WinSock Proxy client DLL causes deadlock in RPCSS
Microsoft Proxy Server is a gateway to the Internet that allows multiple workstations on a single
network to share one Internet connection. RPCSS is the DCOM resolver/end-point mapper
process. MS Proxy Client can sometimes cause a deadlock in RPCSS.
Preconditions Symptoms Resolution
MS Proxy Server
installed on the
network.
The following error(s) will be visible in
the TeleVantage logs.
In TvInfo log: Automation error
–2147023174
In TVComLog.txt:
AtlAdvise("{1D7D9320-64EC-11D1-B
866-006097C0E8CC}") failed;
HRESULT 0x800706ba: The RPC
server is unavailable.
Move Connection-oriented TCP to
the top of the DCOM protocol list.
See “To change the protocol to TCP
on a Windows PC” on page 10-25.
Preconditions Symptoms Resolution
MS Proxy Client is
installed on the client
PC.
TeleVantage ViewPoint hangs at the
splash screen.
Uninstall MS Proxy Client.