System information

APPENDIX B. TROUBLESHOOTING B-15
5. In the Authentication Methods dialog box, make a note of the User name in the
Anonymous access section, and then exit.
6. In Windows Explorer, right-click the
\Audio folder and then click Properties. The
default location is:
C:\Program Files\TeleVantage Web Services\Audio
7. In the Properties dialog box, on the Security tab, click on the user name that you
identified above. Verify that the user has Full Control for the
\Audio folder.
8. If necessary, delete any Read-only files from the
\Audio folder manually.
Once the Delete permission has been set according to these instructions, the next time that Web
Services connects to the TeleVantage Server after a Server restart, the
\Audio folder will be
emptied automatically.
Applications that use the TeleVantage Multi-line TAPI Service Provider
do not work after stations are reordered or added on the TeleVantage
Server
If the stations on the TeleVantage Server are reordered for any reason (for example, stations are
added or deleted, or a Dialogic board that provides station resources is added or removed),
applications that use the Multi-line TSP (Act!, Goldmine, and so forth) may no longer work.
To resolve the problem, if stations are reordered after the TeleVantage Server is restarted, be
sure to restart the Terminal Services PC to re-initialize TAPI.
Message ‘TeleVantage Recording Archive Service has not been
configured to archive this server’ when starting the Administrator on
the TeleVantage Server
The full text of the message is:
‘Voice mail archiving is currently enabled, but the new TeleVantage Recording Archive
Service has not been configured to archive this server. Voice mail will not be archived
until the TeleVantage Recording Archive Service has been configured to archive this
server.’
This message appears if voice mailboxes on this TeleVantage Server have been selected for
automatic archiving, but the Server itself has not been added to (or has been removed from) the
TeleVantage Servers list (the list of Servers from which mailbox recordings will be archived)
in the TeleVantage Recording Archive Service Manager Settings dialog box on the archive
server PC.
You can recognize this problem in the TeleVantage Administrator on the Recordings / Archive
tab (
Tools > System Settings.) The Archiving server field will be blank, but the Archive the
following mailboxes
list will contain one or more entries.
Mailbox recordings will not be archived from this TeleVantage Server until the Server is added
to the
TeleVantage Servers list on the archive server PC. For instructions, see “Configuring the
Recording Archive Service” in Chapter 12 in Administering TeleVantage.