System information

APPENDIX B. TROUBLESHOOTING B-13
6. Verify any DNS suffixes listed in the middle of the dialog box by pinging each from
a command line. To do so:
Q Click Start > Run.
Q In the Run dialog box, type cmd, and then click OK.
Q From the command line, type ping <HostName> , (for example, ping
Vertical.com
), and then press Enter.
If the suffix is invalid, you will get the message, “Unknown host <HostName>”.
7. To delete an invalid DNS suffix, select it in the Advanced TCP/IP Properties dialog
box, and then click
Remove.
On a Windows XP Home SP2 PC, ViewPoint fails to connect to the
TeleVantage Server
When you start ViewPoint, the message “Could not connect to TeleVantage” is displayed.
This problem occurs because Windows XP Home cannot connect to a network domain by
design. To fix the problem:
1. From the workstation PC, browse to the TeleVantage Server PC on the network.
2. When you are prompted to log in to the domain, do so using a valid Windows user
name and password.
3. Try to start ViewPoint again. You should now be able to connect to the TeleVantage
Server.
Troubleshooting TeleVantage Services problems ______________
This section provides information about the following:
Q Web Services installer seems to complete without requiring a reboot, but a reboot is
required to finish. See page B-14.
Q Messages ‘The page cannot be displayed’ while running ViewPoint Web Access. See
page B-14.
Q Web Services \Audio folder contains many files. See page B-14.
Q Applications that use the TeleVantage Multi-line TAPI Service Provider do not work
after stations are reordered or added on the TeleVantage Server. See page B-15.
Q Message ‘TeleVantage Recording Archive Service has not been configured to archive
this server’ when starting the Administrator on the TeleVantage Server. See page B-15.