System information

B-12 INSTALLING TELEVANTAGE
4. Under ‘Message Format,’ select Plain Text.
5. Click
OK.
To set the outgoing mail format in the Windows registry on the TeleVantage
Server:
1. Run Regedit.
2. Edit the following registry key and set it to the DWORD value indicated:
HKEY_LOCAL_MACHINE\SOFTWARE\Artisoft\TeleVantage\Server\Settings\In
etMailFormat=3
The settings to try for this registry key are the following. Try 3 first, and if the problem
still occurs, try
1 or 2.
1 = MIME (Multipurpose Internet Mail Extensions)
2 = UUEncode (Unix-to-Unix Encoding, an example of MIME)
3 = BinHex (another example of MIME)
For more information, see the Microsoft Knowledge Base article #278321,
‘HOWTO: Force a Particular Internet Encoding by Using MAPI’, available at the
following location:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q278321
Workstation applications regularly lose connection to the TeleVantage
Server
The DCOM connection used by the workstation application to connect to the TeleVantage
Server will time out if there is an invalid DNS suffix on the affected PC. If the problem occurs,
remove the invalid DNS suffix according to the following instructions.
1. On the affected PC, click
Start > Settings > Network and Dial-up Connections >
Local Area Connections
.
2. In the Local Area Connection Status dialog box, click
Properties.
3. In the Local Area Connection Properties dialog box, click
Internet Protocol (TCP/IP),
and then click
Properties.
4. In the Internet Protocol (TCP/IP) Properties dialog box, click
Advanced.
5. In the Advanced TCP/IP Properties dialog box, click the DNS tab.