System information

APPENDIX B. TROUBLESHOOTING B-11
Cannot connect to the TeleVantage database when launching the
Administrator
See “Cannot connect to the TeleVantage database during TeleVantage Server installation or
when starting the Server or Administrator” on page B-6.
E-mail notification through Microsoft Outlook does not work if Outlook
is installed in Internet Only mode
E-mail notification through Microsoft Outlook will not work if Outlook is installed in Internet
Only mode. Outlook must be installed with full MAPI support to be used with the TeleVantage
Server. To change modes, go to Microsoft Outlook and select
Tools > Options > Mail Services
> Reconfigure Mail Support
.
TeleVantage cannot connect to an SMTP mail server to send e-mail
notifications
E-mail notifications of voice messages may not be sent if TeleVantage cannot connect to your
SMTP mail server. If this occurs, edit the following TeleVantage Advanced Settings to change
the retry parameters.
Q Artisoft\Server\SMTPRetryInterval. Specifies how long TeleVantage waits (in
seconds) before retrying after failing to connect to an SMTP mail server to send an
e-mail notification. The default is
30 seconds.
Q Artisoft\Server\SMTPMaxRetries. Specifies how many retry attempts TeleVantage
makes to send an e-mail notification via an SMTP mail server before logging the failure
to the Windows Event Log. The default is
5 attempt. (A setting of 0 means that no retry
is attempted.)
For instructions on using the TeleVantage Advanced Settings Editor, see page J-34.
E-mail notification WAV file attachments are incorrectly sent as .DAT
files
When TeleVantage attaches a voice message to an e-mail notification, the voice message is
normally sent as a WAV audio file. However, if the Microsoft Outlook outgoing mail format is
not configured as Plain Text format on the TeleVantage Server PC, the attachment is sent as a
.DAT file instead.
To use Plain Text format for voice messages attached to e-mail notifications, do either of the
following:
To set the outgoing mail format in Microsoft Outlook:
1. Open Outlook on the TeleVantage Server PC.
2. Choose
Tools >Options.
3. Click the Mail Format tab.