System information

B-10 INSTALLING TELEVANTAGE
4. Obtain the file installedmdac.reg from the \support directory on the Master CD, and
then run it on the affected PC.
5. Install the ViewPoint or Administrator workstation application again and restart the
PC.
‘Server not available’ dialog box appears when upgrading TeleVantage
ViewPoint or Administrator
If the TeleVantage Server has been started, close the “Server not available” dialog box and
continue with the installation.
‘Error 7595’ when starting TeleVantage ViewPoint
This error occurs if you upgraded your TeleVantage database server from SQL 7 to SQL 2000.
To resolve the problem, perform the steps in “If you upgraded from SQL Server 7 to SQL Server
2000” on page 9-5 to set the database compatibility level correctly.
‘Error 3706 (Provider cannot be found. It may not be properly installed.)
has occurred’ when starting TeleVantage ViewPoint
This error can occur on some PCs when starting ViewPoint. To fix the problem:
1. Using a program such as WinZip (
http://www.winzip.com), open the file
mdac_typ.exe from either of the following locations:
\Program Files\TeleVantage Server\netsetup\mdac directory on the TeleVantage
Server PC
\server\netsetup\mdac directory on the Master CD
2. Using WinZip, double-click the file
sqloldb.cab to view its contents in a new window.
3. In that new window, extract all the files in
sqloldb.cab into C:\Program
Files\Common Files\System\Ole DB
.
4. At a command prompt, enter the following:
regsvr32 “C:\Program Files\Common Files\System\Ole DB\sqloledb.dll”
5. Start TeleVantage ViewPoint again.
Cannot start Administrator to back up the TeleVantage database
If you are unable to start the Administrator, you can still back up the TeleVantage database by
running the Administrator from the command line.
From
Start > Run, enter the path of the application in quotes, and then enter the /backup
command as follows:
“
\\<system name>\C\Program Files\TeleVantage Administrator\TVAdmin.exe”
/backup