System information

APPENDIX B. TROUBLESHOOTING B-9
‘Corrupt installation’ dialog box
This error means you are unable to install TeleVantage workstation applications. You must log
on as a user with administrator privileges to the PC on which the workstation applications will
be installed. If you do not, a “Corrupt Installation” dialog box may open.
‘TeleVantage workstation applications -- Installation operation failed’
error when installing TeleVantage workstation applications
If this error occurs while installing TeleVantage workstation applications, the TeleVantage
Workstation Setup exits without installing the applications.
This error results if an older version of Windows Script is installed on the target PC, or the
current version was not installed correctly. The minimum version required is Windows Script
5.6.
To obtain the latest version of Windows Script
1. Go to the Microsoft Download Center at the following location:
http://www.microsoft.com/downloads
2. Search for ‘Windows Script’. Locate the download for the latest version of Windows
Script for your operating system.
3. Download and install Windows Script on the affected PC.
4. Restart the PC.
5. Run the TeleVantage Workstation Setup and install the workstation applications
again.
TeleVantage ViewPoint and Administrator fail to install on Windows 98
SE if DCOM 98 is not previously installed
To safely install TeleVantage ViewPoint or the Administrator on a Windows 98 SE PC that does
not have a previous version of TeleVantage installed, you must install DCOM 98 first as
described in “Windows 98 PC requirements” on page 11-3.
Note:
If you first run the Workstation Setup and attempt to install ViewPoint or Administrator
workstation application on a Windows 98 SE PC without a previous version of TeleVantage
installed or DCOM 98 installed, you will receive an MDAC installation error. If this happens,
perform the following steps:
1. Close all open applications on the affected PC.
2. Run the Microsoft Data Access Components (MDAC) installer (
mdac_typ.exe) from
either of the following locations:
\Program Files\TeleVantage Server\netsetup\mdac directory on the TeleVantage
Server PC
\server\netsetup\mdac directory on the Master CD
3. Restart the affected PC.