System information

B-8 INSTALLING TELEVANTAGE
Q ‘Server not available’ dialog box appears when upgrading TeleVantage ViewPoint or
Administrator. See page B-10.
Q ‘Error 7595’ when starting TeleVantage ViewPoint. See page B-10.
Q ‘Error 3706 (Provider cannot be found. It may not be properly installed.) has occurred’
when starting TeleVantage ViewPoint. See page B-10.
Q Cannot start Administrator to back up the TeleVantage database. See page B-10.
Q Cannot connect to the TeleVantage database when launching the Administrator. See
page B-11.
Q E-mail notification through Microsoft Outlook does not work if Outlook is installed in
Internet Only mode. See page B-11.
Q TeleVantage cannot connect to an SMTP mail server to send e-mail notifications. See
page B-11.
Q E-mail notification WAV file attachments are incorrectly sent as .DAT files. See page
B-11.
Q Workstation applications regularly lose connection to the TeleVantage Server. See page
B-12.
Q On a Windows XP Home SP2 PC, ViewPoint fails to connect to the TeleVantage Server.
See page B-13.
ViewPoint/Administrator installation tips
Q ‘Class Automation’ errors 430 or 1720 can occur if the latest version of Windows
Scripting Runtime is not installed. Install Windows Scripting Runtime, then try
installing ViewPoint again by running
Client.exe from the Server's \NetSetup directory.
You can download Windows Scripting Runtime from the following location:
http://msdn.microsoft.com/downloads/default.asp?URL=/downloads/sample.
asp?url=/msdn-files/027/001/733/msdncompositedoc.xml
Q Error 1904 may occur when installing ViewPoint on Windows NT, ending the
installation. If this happens, reboot the system and run the ViewPoint installation again.
Q If you run the ViewPoint installation while Microsoft Outlook is running, you may see
an error message that says, ‘Microsoft Outlook cannot run the add-in. This feature is
currently not installed. Would you like to install it now?’ If you see this message, do the
following:
Q Click No.
Q Another dialog box then appears with the message, ‘Add-in fldpub.dll could not be
installed or loaded. Problem may be resolved by using Detect and Repair on the
Help menu.’
Q Click OK.
Q Manually restart your system by choosing Start > Shut Down.
When your system restarts, ViewPoint installation will continue.